From startups to Fortune 500 companies, businesses of all sizes are embracing business process outsourcing to get ahead of the competition. Gain insight into our outsourcing approach and know how we can help you.
How It Works
Understanding Your Business Requirements
We start the outsourcing process by first and foremost understanding your business requirements thoroughly. Based on your needs, we then select the outsourcing model that fits best including the supporting infrastructure and the required skillsets for the job. We pick the ideal candidates for the task and keep a list of shortlisted candidates ready for you to pick from.
Preparing for Onboarding
Once you have finalised the candidates you want to work with, we begin with the onboarding activities. This includes establishing email accounts, application access, and remote server access, among other activities. Furthermore, we conduct an induction and process overview to ensure all the team members fully understand their responsibilities and are fit for the task.
Actively Managing the Work
In this step, we handle the job planning, job scheduling, execution and reporting. As our candidates start working on the jobs delegated by you, we keep a tab on their progress. We share reports daily and give you full access and visibility on the progress of the work.
Providing Regular Feedback
We strongly believe that for any outsourcing operation to be successful it needs an ongoing process refinement and regular feedback mechanism. We establish a feedback mechanism that allows you to regularly update the team members on their work performance. They can quick adapt and learn based on the constructive feedback you share. Besides, regular training can also make them more adept at handling their tasks and deliver the best results from an outsourcing arrangement.